Here are some of the most frequently asked question we receive via email or phone. So to better assist you in giving you the right answers and provide you with a better knowledge of things. We’ve compiled them neatly right here for you. We’re always adding to this list, so hopefully they will serve to answer your questions. Thanks.It works like a perfectly fine-tuned machine, it’s simple and straight to the point. You select the service you need, pay for the service, we then work closely with you and once you’re satisfied, we deliver your web site. It’s that simple.
Do I pay upfront for the services I need?
Yes, it makes sure that we are both secured and committed to making your site a reality. We receive the payment for your order and then we deliver, without the hassle of worrying about payments.
Is there anything you would advice me to do before purchasing a web site package?
Most companies would say to just go purchase it right away, but we really do care about your business ventures. So our answer is yes, you do need a couple of things. First, make sure you have an idea/concept of what you want for your site so that you can choose the package that best suites your needs. Writing a brief for your site is always a good start, there you can define the information you will have on each page as well as notes about your color preferences, menu placement, the demographic you want your site to attract, other sites that you like the design of, etc. Once you have that, you have a better understanding of where you stand. Second, you’ll need a hosting account and a domain name for your web site, this is very important. And third, always feel free to ask us any questions, no matter how small. We’re here to help you through the process in the easiest way possible. After that, you should be set on what it is exactly that you want vs what you need and be ready to move forward.
Do you create the sites you offer in Flash, or incorporate Flash elements into them?
No, we don’t work with Flash. We are actually an anti-Flash company solely because Flash does not work towards the best interests of our clients. Flash actually hinders your reach online and negatively impacts your company’s overall potential. We wrote a blog post about it, which you can find on our blog section. Don’t get us wrong, Flash can be quite amazing, but the unfortunate truth is that it is simply not practical for business.
Can I sell items on an HTML or Publication site, instead of choosing one of your Web Store Packages?
Yes. You would simply need to let us know that you need us to add a merchant payment buttons or cart system like Paypal for the items you want to sell on your site, but keep in mind that this is an additional service which you will be charged extra. Or, if you are familiar with adding merchant payment buttons or carts to your site, then you can also do it on your own. Remember, you are the owner of the site as soon as it’s delivered to you. So you can do anything you want to your site.
What is your definition of a Web Page, and are there any limitations in length?
Basically we have put these packages together to provide easier accessibility to buying a web site that is professionally custom made. 99% of the web designing firms out there don’t do this just because they always want to check you out first and see if you’re a company can pay out more for the same amount of work. Honestly speaking, we want to let you do anything with the pages, but we understand that there are limitations to the workload we can provide. For example, if a person tells us to compile several pages of information into one super long web page, then we consider that abusive and we won’t hesitate to stop the work. Another example is someone that believes they can build a social network or a major type of application with the web pages. These things simply can’t be done. The prices that are quoted in advance for these sites are for pages that are the most common in the industry, although you do have the flexibility of changing them as you see fit. For example, lets say that you don’t want an about page for your company and instead of it’s place you want to put up information and images of something else like a bio of yourself. Then that’s perfectly fine. The bottom line is that these sites are a great way to get your business up online and running fast, usually within a week or two.
What is the turn-around on your web site packages?
Each one has a different estimated average on the turn-around time. For example, a Standard HTML package would be much faster to build then a Pro Web Store package due to the workload it demands. On average our HTML site have a turn-around of 1-2 weeks, our Publication sites have a turn-around of 2-4 weeks, and our Store packages have a turn-around between 1-2 months. These are the average turn-arounds, but we always try to build and deliver them much faster for you.
I don’t really know too much about computers, but I need a web site. What do you recommend I do?
We’re here to assist you through the whole process and make it as easy as possible for you. You don’t need to be a computer wiz to work with us, we’ll take good care of you. We recommend that you start off slow and work up from there. To have a web site, you need three essential things. A domain name, a web hosting plan, and of course, a web site. We offer very affordable and high-quality web site packages, so feel free to look around. If you have any question, just simple ask us and we’ll be more than happy to assist you.
The type of site I’m looking for is not listed in your services?
No problem, just contact us and let us know the requirements of your project. From there, we’ll send you a quote for the work – with no obligations. It’s simple and hassle-free.
What is a domain name and how does that work?
A domain name is the address for your web site, much like the address to your house. So you’ll need to register one in order for people to find your web site. And since we’re on this topic… please read the question below.
Do I need web hosting to have a website?
Yes, a comparable example would be if you where to buy a house without land to put it on. You need land, which in the case is the web hosting in order to have a website. Without web hosting, you can’t have a web site.
I already have a domain name and web hosting, I just need a web site?
That’s great, as long as you have the login access to your web hosting and your domain name, we can set everything up for you. All you have to do is select a web site package, pay for it, and we’ll get started on creating your web site for you. Once you’re 100% satisfied with the web site we have built, we’ll set it up on your web hosting and make sure the domain name is configured correctly for you to get you up and running.
Do I really need a logo for my web site or business?
Definitely, you need branding for your business, so we highly recommend it. You need to stand apart from your competitors with a professional logo – no doubt about it.
Why do you offer prices on some of your services and not on others?
That’s a very good question, and the answer is a simple one. Some services can easily be pre-packaged to meet your needs, but others services can be really complex and may have rigorous workload demands. With the services that can be complex, we simple ask you to submit a project quote form to better understand what exactly you need done. From there, we simple take everything into account and provide you with a quick quote for the work – with no obligations. It’s simple and hassle-free.
Do you offer marketing services?
At the moment we are working on putting these services together in a more comprehensible way. We do offer these services, but we want to offer them without too many complications. For example, some companies charge a percentage of the total amount of your marketing budget, others have a fixed but really high price tag for their marketing services. And even others make you sign a long-term contract which locks you in, but what if they don’t know what they are doing with your money? That’s why we offer simple solutions throughout everything we do, and we’re working on providing marketing that is easy, but at the same time provides real world results.
Do you offer a discount if I need several services?
If you are planning on purchasing all at once, then contact us first and we’ll place the order for you with a 20% off the total price. We only offer this discount to individuals or businesses that are purchasing several of our services at once, (for example, Web Hosting + Domain Name + Web Site + Business Cards). So to qualify, you’ll need at least 4 services picked out. We do offer larger discounts for higher bulk purchases, but to get these discounts, you’ll need to contact us before hand. We can not apply the discounts after the purchase has been made on our site.
Do you offer refunds on your services?
We offer a 30 Day money back guarantee on our web hosting plans. For all other services we offer on our web site, we usually will work with you until you’re satisfied with your project as long as it doesn’t became overly abusive. That’s why we ask for all the details of your project upfront to get you started the right way. We’ve worked with many companies in the past and have always delivered amazing results.
What if the answer I’m looking for is not listed on here?
No problem, we have several convenient ways to get in touch with us and get your questions answered. You can chat with us directly by clicking and using the live chat system on the top left hand corner of the website. You can send us an email, or even give us a quick call. Anyway you decide to go with, we’ll be here for you.
If you have any additional questions, please feel free to contact us.
